LATEST PEOPLECERT ITIL-4-PRACTITIONER-DEPLOYMENT-MANAGEMENT EXAM CRAM - EXAM ITIL-4-PRACTITIONER-DEPLOYMENT-MANAGEMENT REFERENCE

Latest Peoplecert ITIL-4-Practitioner-Deployment-Management Exam Cram - Exam ITIL-4-Practitioner-Deployment-Management Reference

Latest Peoplecert ITIL-4-Practitioner-Deployment-Management Exam Cram - Exam ITIL-4-Practitioner-Deployment-Management Reference

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Peoplecert ITIL 4 Practitioner: Deployment Management Sample Questions (Q10-Q15):

NEW QUESTION # 10
[Measure and Improve Deployment Management]
Which capability criterion should be used to assess if the organization is succeeding in increasing the capability level of its deployment management practice by maintaining an effective deployment approach?

  • A. Deployments include required technologies and information flows
  • B. Deployment rules are integrated with policies and rules for changes and releases
  • C. Deployments are supported by relevant competences
  • D. New and changed services and service components are successfully deployed

Answer: D

Explanation:
ITIL 4 defines capability levels based on outcomes and value delivery, with higher levels indicating reliable and effective practices. To assess whether an organization is increasing its deployment management capability by maintaining an effective approach, the key criterion is whether new and changed services and service components are successfully deployed (Option A). This outcome-focused measure directly indicates the practice's reliability and alignment with organizational goals.
Option A (New and changed services and service components are successfully deployed): Correct, as successful deployments are the primary indicator of an effective deployment management practice, reflecting capability maturity in ITIL 4.
Option B (Deployments are supported by relevant competences): Incorrect, as while competences are important, they are a supporting factor, not the primary criterion for assessing capability outcomes.
Option C (Deployments include required technologies and information flows): Incorrect, as having the right technologies is a prerequisite, not a direct measure of deployment success or capability.
Option D (Deployment rules are integrated with policies and rules for changes and releases): Incorrect, as integration with other practices supports deployment but is not the key indicator of capability compared to actual deployment success.


NEW QUESTION # 11
[Measure and Improve Deployment Management]
An organization has an objective to create and use deployment approaches that would fit the needs of the organization and the context. How should the organization assess if this objective is achieved?

  • A. By analyzing the adherence to deployment schedules
  • B. By asking stakeholders about their satisfaction with deployment lead times
  • C. By looking at the deployment backlog throughput
  • D. By measuring percentage of deployments which did not follow the agreed policies and models

Answer: B

Explanation:
ITIL 4 emphasizes stakeholder satisfaction as a key indicator of whether a practice meets organizational needs and context, as it reflects the value delivered to users and the business. Option B, asking stakeholders about their satisfaction with deployment lead times, directly assesses whether deployment approaches are effective and aligned with expectations, making it the best method to evaluate the objective.
Option A (By looking at the deployment backlog throughput): Incorrect, as throughput measures efficiency but does not directly indicate whether the deployment approach fits the organization's needs or context.
Option B (By asking stakeholders about their satisfaction with deployment lead times): Correct, as stakeholder feedback on lead times reflects whether deployments are timely and valuable, aligning with ITIL 4's focus on value co-creation.
Option C (By measuring the percentage of deployments which did not follow the agreed policies and models): Incorrect, as non-compliance indicates process issues but does not directly assess fit with organizational needs or stakeholder satisfaction.
Option D (By analyzing the adherence to deployment schedules): Incorrect, as schedule adherence measures operational performance, not whether the approach meets broader contextual needs.


NEW QUESTION # 12
[Understand Roles and Responsibilities]
A fast-growing service provider is introducing separate roles of deployment manager and deployment practitioner. Which TWO activities is a deployment manager responsible for?
Ensuring that deployment records are up-to-date and correct
Prioritizing multiple deployments that require use of the same resources Ensuring deployment plans support other service management plans Capturing and verifying users' opinions on deployments

  • A. 1 and 4
  • B. 2 and 3
  • C. 1 and 2
  • D. 3 and 4

Answer: B

Explanation:
In ITIL 4, the deployment manager role focuses on strategic and coordinating activities, such as overseeing resource allocation and aligning deployment plans with broader service management objectives. The correct activities are:
Activity 2 (Prioritizing multiple deployments that require use of the same resources): A deployment manager ensures efficient resource use by prioritizing conflicting deployments, a key managerial responsibility.
Activity 3 (Ensuring deployment plans support other service management plans): The deployment manager aligns deployment activities with other practices (e.g., change enablement, release management) to ensure coherence across service management, another strategic task.
Activity 1 (Ensuring that deployment records are up-to-date and correct): This is typically a task for a deployment practitioner, who handles operational details like record-keeping, not a manager's core responsibility.
Activity 4 (Capturing and verifying users' opinions on deployments): This aligns more with practices like relationship management or service desk activities, not the deployment manager's role, which focuses on planning and execution rather than user feedback collection.


NEW QUESTION # 13
[Understand the Key Concepts of Deployment Management]
An IT service provider is using continuous integration and is considering the introduction of continuous delivery. Which is a benefit of this proposed change for the service provider?

  • A. Deployments of software builds are scripted to allow for automation
  • B. Developers spend less time fixing issues in their code
  • C. Code is tested iteratively and frequently
  • D. Users experience changes which are smaller and more frequent

Answer: D

Explanation:
Continuous delivery (CD) in ITIL 4 extends continuous integration (CI) by ensuring that every validated change is ready for deployment to production, enabling smaller and more frequent releases. The key benefit for users is that they experience changes which are smaller and more frequent (Option D), reducing risk, improving feedback cycles, and delivering value faster.
Option A (Developers spend less time fixing issues in their code): Incorrect, as while CD may reduce some issues through automation, this is not its primary benefit, and CI already includes frequent testing to catch issues early.
Option B (Code is tested iteratively and frequently): Incorrect, as iterative and frequent testing is a feature of continuous integration, not a new benefit introduced by continuous delivery.
Option C (Deployments of software builds are scripted to allow for automation): Incorrect, as scripting and automation are part of both CI and CD pipelines, not a unique benefit of introducing CD.
Option D (Users experience changes which are smaller and more frequent): Correct, as CD enables rapid, incremental releases to production, directly benefiting users with faster and less disruptive updates.


NEW QUESTION # 14
[Use Tools and Techniques for Deployment]
An organization manually notifies its development and operations teams about potentially faulty deployments. Which tools should be used to automate this process?

  • A. Work planning and prioritization tools
  • B. Service configuration management tools
  • C. Workflow management and collaboration tools
  • D. Environment configuration and management tools

Answer: C

Explanation:
Automating notifications about faulty deployments requires tools that facilitate communication and process orchestration between teams. ITIL 4 recommends workflow management and collaboration tools (Option B), such as Slack, Microsoft Teams, or ServiceNow, to automate alerts, streamline communication, and ensure timely responses to deployment issues.
Option A (Service configuration management tools): Incorrect, as these tools manage configuration item data in a CMDB, not notifications or team communication.
Option B (Workflow management and collaboration tools): Correct, as these tools automate notifications and enable seamless collaboration between development and operations teams, addressing the issue directly.
Option C (Work planning and prioritization tools): Incorrect, as tools like Jira focus on task management, not real-time notification automation.
Option D (Environment configuration and management tools): Incorrect, as these tools (e.g., Puppet) manage environment setups, not team notifications.


NEW QUESTION # 15
......

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